XEEX Tutorial
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XEEX_EN
  • XEEX
  • Platform Fees
  • 🎁Referral Rewards
    • How to participate?
    • Rebate Rules
    • How to view rebate
    • How to withdraw rebate
  • 📖Beginner's Tutorial
    • Quick Start Guide for Newbies
    • How to download?
    • PC tutorial
      • Exploration and Discovery Tokens
      • MEME launch platform and pump panel
      • Token Details and Trading Panel
      • XEEX Fees and Common Fees/Settings
    • App-Usage Tutorial
      • App-side token monitoring and trading
      • Download the app
  • 🏫XEEX Academy
    • Common terms on the chain
    • What is a Pixiu/honeypot?
    • What is a clamp? How can I tell if I am being clamped?
    • Why does purchasing tokens require an Approve or Create Account operation?
    • What are buying taxes and selling taxes?
  • ❓Frequently asked questions
    • APP malicious risk warning
    • Limit order execution prices are inconsistent?
    • Transfer in/out not received?
    • Transfer to wrong network/transfer to wrong USDT
    • Why can't I sell it?
    • Tokens with special mechanisms?
    • Why are audits not necessarily accurate?
    • Why do the same CA tokens have different prices?
    • Why is the gas fee so expensive?
    • What should I do if I deleted Google Authenticator?
  • 💰Wallet Settings
    • Generate wallet
    • Google/Microsoft Authenticator
    • Manage Wallet
  • 💳Asset Management
    • My Assets
    • How to transfer
    • How to transfer out
  • ☑️Trading Features
    • One fund can place orders for multiple currencies
    • Fiat currency deposits and withdrawals
    • Alpha
    • Moving Take Profit and Stop Loss
    • One-click buying and selling, double your investment
    • Limit Order Function
    • Automatic slip point/anti-pinch switch
  • 🎙️XEEX Social Media
  • 📕Privacy & Terms
    • Privacy Policy
    • Terms of Service
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  1. Frequently asked questions

Transfer in/out not received?

XEEX also deploys services based on official nodes and third-party nodes on the chain. Due to problems such as on-chain congestion, network conditions, and third-party service stability, it may occasionally happen that the on-chain query has been received, but the balance in the APP is not displayed. *Not only XEEX will encounter this problem, but the industry's leading exchanges/other trading tools will also encounter this kind of problem. The accurate arrival information is based on the on-chain transaction records. Not showing up in XEEX does not mean that the asset is not in your wallet address. If it can be queried on the chain, it means that the asset has arrived at your transfer-in/transfer-out wallet address.

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